At Kozy Kids Place, we want your shopping experience to be pleasant.
If for some reason you are not satisfied with your purchase, we
will accept your return 30 days from your purchase date. All returns
or exchanges must be received in resalable condition.
Here is how to get a return:
- Email us at returns@kozykidsplace.com.
Send us your order number (on your invoice), product name/number,
reason for return, and
if you want an exchange or refund.
- We will send you a return authorization number
via email within 24 hours.
- Ship the item back to us at:
8845 E. Chino Drive
Scottsdale, AZ 85255
For your protection, please use
UPS or insured parcel post. We cannot process the refund/exchange
until the original merchandise
is received by us.
- Once we receive the merchandise, we will process
your refund/exchange within 10 business days. For returns,
please allow one billing
cycle for your credit to appear on your credit card statement.
All returns received without a return authorization number will
be refused. We also reserve the right to refuse a refund/exchange
if the merchandise is not received within the 30 days or is not
in resalable condition.
All shipping charges are responsible by the customer, unless we
made the error.
All custom orders or monogrammed item sales are final. No refunds/exchanges
will be accepted.
Cancellations
Cancellations are accepted until merchandise has been shipped.
You will receive email notification of shipping information. Cancellations
received after merchandise is shipped will be handled as a refund.
Holiday Items
All holiday items returned can only be exchanged, no refunds.
All holiday items must be received at Kozy Kids Place prior to
10 days of the holiday. All holiday sales are final within 10 days
of the holiday.
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