This policy covers how Fasturtle Interactive treats personal information that Fasturtle Interactive collects and receives, including information related to your past use of Fasturtle Interactive products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Fasturtle Interactive does not own or control, or to people that Fasturtle Interactive does not employ or manage.
Information Collection and Use
Fasturtle Interactive collects personal information when you register with Fasturtle Interactive, when you use Fasturtle Interactive products or services, when you visit Fasturtle Interactive pages or the pages of certain Fasturtle Interactive partners, and when you enter promotions or sweepstakes. Fasturtle Interactive may combine information about you that we have with information we obtain from business partners or other companies.
When you register we ask for information such as your name, email address, address, zip code, phone number and fax number. Once you register with Fasturtle Interactive and sign in to our services, you are not anonymous to us.
Fasturtle Interactive collects information about your transactions with us and with some of our business partners, including information about your use of products and services that we offer.
Fasturtle Interactive automatically receives and records information on our server logs from your browser, including your IP address, Fasturtle Interactive cookie information, and the page you request.
Fasturtle Interactive uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
Information Sharing and Disclosure
Fasturtle Interactive does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with Fasturtle Interactive under confidentiality agreements. These companies may use your personal information to help Fasturtle Interactive communicate with you about offers from Fasturtle Interactive and our marketing partners. However, these companies do not have any independent right to share this information.
We have a parent’s permission to share the information if the user is a child under age 13. Parents have the option of allowing Fasturtle Interactive to collect and use their child’s information without consenting to Fasturtle Interactive sharing of this information with people and companies who may use this information for their own purposes;
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
Fasturtle Interactive displays targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria – for example, women ages 18-24 from a particular geographic area.
Fasturtle Interactive does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.
Fasturtle Interactive advertisers include financial service providers (such as banks, insurance agents, stock brokers and mortgage lenders) and non-financial companies (such as stores, airlines, and software companies).
Fasturtle Interactive may set and access Fasturtle Interactive cookies on your computer.
Fasturtle Interactive lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies’ use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Fasturtle Interactive’ cookies.
Fasturtle Interactive uses web beacons to access Fasturtle Interactive cookies inside and outside our network of web sites and in connection with Fasturtle Interactive products and services.
Your Ability to Edit and Delete Your Account Information and Preferences
You can edit your Fasturtle Interactive Account Information at any time.
We reserve the right to send you certain communications relating to the Fasturtle Interactive service, such as service announcements, administrative messages and the Fasturtle Interactive Newsletter, that are considered part of your Fasturtle Interactive account, without offering you the opportunity to opt-out of receiving them.
You can delete your Fasturtle Interactive account by contacting a Fasturtle Representative at 480-348-0467
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
Fasturtle Interactive may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Fasturtle Interactive account or by placing a prominent notice on our site.
Questions and Suggestions
If you have questions or suggestions, please email us at firstname.lastname@example.org or you can contact us at:
Fasturtle Interactive, LLC.
PO Box 12025
Scottsdale, AZ 85267
Operational Policies and Procedures
For Projects Created by Fasturtle Interactive
Hours of Operation
Fasturtle Interactive’s hours of operation are Monday thru Friday, 9AM to 5PM. Please be advised that inquires by phone and email will typically only be responded to during these hours. “After hours work requests” will be subject to rush charges. Rush charges are calculated as two times the hourly rate.
Point of Contact
At the time of contract, Fasturtle and the client will establish a single point of contact for both companies. All communication will be with the single point of contact for each. No work or changes will be done without written authorization from the appropriate contact. If the client needs to change the point of contact, it must be submitted in writing to Fasturtle. This policy is to protect your website and its content from unauthorized access.
Please submit all requests for meetings at least 48 hours prior to the event, either by phone or email. Clients will be billed for meetings and travel time to the event, if not already calculated in project scope.
A sign off will be required for the completion of any change requests or maintenance updates. At the completion of each project phase, a sign off sheet must be completed. The project phases are as follows: pre-production, production and post production. For more information on these phases, please contact Fasturtle at 480-348-0467.
Phase 1: Pre-Production
Prior to the start of the pre-production phase, a kickoff meeting will be required. During this meeting, all content should be reviewed and team members accounted for. All questionnaires, project notes, logos and/or images to be used in designing the website should be provided to Fasturtle at this time. Conceptual Art or “Interface Design” will require the submittal of: (1) A site map or description of the intended website sections; (2) A final/completed version of the related company logo; and (3) Any photos required to appear in the concept. You may also be asked to complete a design survey to give us a better grasp of the project goals and target audience. Fasturtle will provide a specified number of design comps (as agreed upon in the contract) within the first 15 days. The client must complete changes and send revisions back to Fasturtle within 7 days. After the last design comp revision (as agreed upon in the contract), Fasturtle will charge $95 per hour for any additional changes.
Phase 2: Production
Prior to the start of the production phase, all content and any additional images should be delivered to Fasturtle in a digital format. Any signed contracts or deposits requested by Fasturtle Interactive should be completed at this time. Content received in the body of an email will no longer be accepted (this includes forwarded information from a third party). Images are still accepted, but it is requested that they are “zipped”. The estimated delivery date will be adjusted accordingly based on production phase start date and client reviews.
Phase 3: Post Production
Post Production changes are limited to only text and photos within the content area. All changes must be submitted through our online Support Ticket System or in writing in one of the following formats: Microsoft Word, PDF or Fax. Any functional adjustments detailed within the scope of work that needs to be corrected based on quality assurance, will be done at the expense of Fasturtle Interactive for 30 days from date signed.
Once Fasturtle has published any work, for public viewing or not, the client has 7 days to submit corrections or changes. Corrections (mistakes made by Fasturtle) will be done at no charge. Changes (not including flash and programming) will be done at no charge for the first two revisions and billed at $95/hour for additional changes.
Project Status Updates
Clients are encouraged to be an active participant in the project process. To encourage participation, Fasturtle will provide a secure client login to our project management software. The client can access our software on the Internet to see project milestones, upload project files, communicate with our team, and check the status of their project any time. Fasturtle will be responsible for a status update once a week, client requested progress update from our PM software will not be replied to until the following Tuesday or Thursday. Inquiries received either by phone or email on Monday, Wednesday, or Friday will be responded to on Tuesday or Thursday in an effort to maintain a consistent flow of communication.
It is the responsibility of the client to proofread and spell check all content. There will be an additional charge if Fasturtle has to go back and correct typos or other errors in the content originally sent by the client. All text must be provided to Fasturtle in digital format (plain text, MS Word or Excel).
It is also the responsibility of the client to obtain a proper license for all images on their site. Fasturtle has a substantial library of images, however it will be up to the client to pay for any licenses’ required. If a proper license is not obtained for each image, Fasturtle is in no way responsible to pay any penalties. Once the site is developed, it is the responsibility of the client to manage their proof of license. Time spent researching on stock photography sites for placeholder photos will be billed at $95/hour.
Changes/Revisions (during Production)
If the client is having design work done as specified by their contract, Fasturtle will provide up to two revisions per project phase. The client must review the revisions and send changes back to Fasturtle within 7 days. After the second revision, any additional changes will be billed at $95/hour. Production phase changes are limited to elements which do not appear in the conceptual art, such as rollover colors, function, text and photos.
If the client is having Flash design work done as specified by their contract, Fasturtle will provide the client with one design comp. The client must review and send changes back to Fasturtle within 7 days. All changes must be possible and will be billed at the rate of $125/hour.
The typical turnaround time for design changes is three business days and one week for programming/flash changes. All changes must be submitted through the online Support Ticket System or in writing. Changes in the body of email will no longer be accepted (this includes forwarded information from a third party). Images are still accepted, but it is requested that they are “zipped”. Any request to complete changes before 72 hours will also be subject to rush charges (two times the hourly rate). Additional changes submitted after the final revision (commonly referred to as “Author’s Alterations”), will be billed hourly (no exceptions).
Maintenance updates to completed websites will be billed hourly, unless an estimate is first requested by the client or there is a web maintenance plan in effect. The typical turnaround time for maintenance updates is three business days. For example, if you submit your update on a Thursday, the update will normally be completed by the following Tuesday, no later than 5:00pm. Every effort is made to perform the updates in the shortest amount of time but based on work flow and production schedules this may take the full three business days.
Fasturtle will provide hosting specification if the site is hosted outside Fasturtle, but client is responsible for all set-up. If Fasturtle is involved with helping the client set-up hosting, it will be billed at $125/hour. Fasturtle hosting servers can provide the client with email access, POP account services and configuration information.
What to do if Your Site is down
If your site is down due to a failure on the part of Fasturtle, we will credit the client for each day the site is down (at the client’s current hosting rate) only if the client requests to receive credit. The request for credit must come within seven days of the actual outage, and the outage must be on the part of Fasturtle, not on the part of the Internet Service Provider (ISP). If the site is down due to problems with the clients’ ISP or internet connection (i.e. dialup service, DSL, cable modem, T1 or any other type of connection), Fasturtle is not responsible in any way and not required to assist the client in getting reconnected.
Training on Fasturtle products varies depending on the project. If training is not covered in your contract, training will be provided and billed at $95/hour.
Website Updating Invoiced Amounts: Monthly contract amounts are billed on the 1st of every month and due by the 27th of each month. A late fee of $20 will be added to payments received after the first of the following month.
Monthly Contract Amounts billed by credit card; i.e. search engine optimization agreements, pay per click campaigns, email marketing. The first month’s charges will begin on the date of agreement initialization. Subsequent monthly contract amounts are billed on the numeric setup day of every month and due by the last day of each month in cases of credit card decline.
Shut off for non-payment will be the 5th of each month. There will be a $100 reconnect fee in order to re-establish service.
Fasturtle accepts Visa, MasterCard, American Express, checks, cash and wire-transfer. All work must be paid for in advance, unless special arrangements are made. If the original contract indicates that the balance is to be split into multiple payments, the remainder is due prior to going live. No site will go live to the public until 100% of the work has been paid for (excluding special arrangements as designated in the contract). Under no circumstances will the first half of the design fee be refunded as long as Fasturtle has performed the work requested, even if the client does not approve the work. This is due to the amount of time needed to develop the various aspects of the project.
Client reserves the right to terminate any assignment at will, in which case Fasturtle will be compensated for the completion of the current status of work, and all expenses will be due and payable immediately. Fasturtl reserves the right to terminate any assignment without penalty and deliver current work on any assignment to the Client, with all invoices for work to date then due and payable immediately.
All set-up fees are non-refundable. There are no refunds for hosting of any kind. All refund/termination terms are as follows unless stated differently in the original contract. After the initial one year contract, Fasturtle works with clients on annual or month-to-month basis. Please reference your contract terms and conditions for your particular service (Search Engine Optimization, Email Marketing, Hosting). A 30 day written notice in advance is required for cancellation after the initial one year term. If additional work is requested without a written contract, refunds will only be given within 30 days of published date. Fasturtle is not responsible if the client fails to provide content, changes, images, text, or corrections. Fasturtle is only responsible for design, programming and hosting and not responsible for content, visitors, traffic, hits, sales, or any party of the success of the web site or the company/individual.
A project will be considered abandoned when any efforts to contact the client on the part of Fasturtle have not been responded to for 60 days. A notification of abandonment will be sent to the client and all monies deposited up to this point will be forfeited. Fasturtle will provide client with all work completed up to this point with a formal written request from the client.
All artwork created by Fasturtle is the sole property of Fasturtle until the balance has been paid in full. At that time, all artwork ownership is transferred to the client. Fasturtle reserves the right to use its creative development and client name in any future advertising. Do not give Fasturtle your only copy of artwork or assets as Fasturtle is not responsible for materials belonging to clients.
The client must have their own existing internet connection. Fasturtle is not responsible for setting up or maintaining any internet connections.