Frequently Asked Questions

The website includes an articles section that will be updated as part of your SEO services. Also referred to as a blog section, you may wish to use this area for company announcements and other news. Follow these steps to add posts to your website blog area:

1. From the admin panel, click on Posts then ‘Add New’ in the sidebar.
2. Enter your post title.
3. Enter your content into the content area. This area is a rough approximation of a ‘what you see is what you get’ (WYSIWYG) view of your content. This includes formatting and presentation choices you make using the headings and links toolbar at the top of this section.
4. To add images to your post, first click or place the mouse cursor at the position in the post editor area where you’d like to display the image. Then click on the ‘Add Media’ button. Clicking that button opens up the Insert Media screen. From here you can upload new images or reuse existing images from your Media Library. You can then edit or change any of the image settings for alignment and sizing. Once you are happy with the placement and options, click the ‘Insert’ button.
5. The right sidebar area allows for you to set or add post categories. If no category is selected, it will default to ‘articles.’
6. Each blog article should have a ‘Featured Image’ set. Click this option in the right sidebar to set or upload a new image. This image is what will appear in the main grid view on your blog page.
   • Recommended General Dimensions for Blog Images: 1920px wide by 1440px tall.
7. Set the ‘Category’ to define where the post should appear on the site: for example, Testimonials or Events can be set up to appear on their own dedicated website pages.
8. While editing, you can preview your post at any time by clicking the ‘Preview’ button at the top left of the screen. This allows you to view the post as your readers will see it when it goes live, and is published on your blog.
9. To make your post live, click on the ‘Publish’ button and your post will be visible to anyone visiting your website. After hitting the publish button, you can view the post by clicking on the View Post button, which is located below the post title area. The post can still be edited and updated after it’s been published. Any changes that you make will go live as soon as you hit the Update button on the post editor screen.

Many WordPress sites have the ability to quickly add a new page using the “Duplicate” option from the main All Pages view. Using this option is recommended as it will enable you to make a copy of an existing page template that you can then update with new content. (See the next question for steps on how to edit a page!)

1. You can also add a new page by navigating to the Pages menu in the WordPress Dashboard, and clicking Add New.
2. Add the title and content for the page. Use the formatting toolbar to add headings and lists, and control content display.
   
3. Use the Publish settings area options to preview the page layout, publish immediately, or save the page as a draft to be published later.

If you would like to add a page with more advanced layouts and styles, please submit a ticket at this link and our team will be happy to design a new page!

The Pages section of the website admin will house the bulk of the content on your website. Click this option to view a full list of all of the pages that are part of your site. Hover over an individual page and click the ‘edit’ link to access the content for it.

1. Editing Elements: Once inside the page builder, you can drag and drop to reorder content, or hover over an individual section to edit it. Click the pencil icon that appears over each element to open the options for that item. Once you are done editing, click the blue ‘Save’ button to store those changes.
2. Adding Sections: When you hover below every Container, you’ll find the ‘+ Container’ and ‘+ Columns’ buttons. Clicking ‘+ Container’ adds a new section directly below the current one you’re in, and clicking ‘+ Columns’ adds a new column within the section you’re currently in.
3. Adding Columns: If you’d like to add more columns to a container, hover over the very bottom area of the editor, and a ‘+ Columns’ button will appear beside the ‘+ Container’ button. Click the ‘+ Columns’ button to bring up the ‘Insert Columns’ window where you can select column layouts or a single column to add to the Container.
   1. Once you’ve added a Column, click the ‘+ Element’ button inside a column and the ‘Select Element’ window will appear.
   2. In the ‘Select Element’ window, you’ll find a list of elements you can use. You can also use the search bar in the upper right corner of the window to search for the element you’d like to use. Once you click on an element, it will automatically bring you to the options window for that element. Once you’re finished customizing the element, click the ‘Save’ button to insert it into the page, or click ‘Cancel’ to cancel adding the element and return to the Fusion Builder editor.
      
4. Once your edits are complete, click the blue ‘Update’ button near the top of the screen to save your changes or click ‘Preview’ first to see how your changes will look.

Your website includes lead capture forms and service forms. In addition to receiving these notifications via email, you can also access and view completed entries through your website admin area. In the left sidebar, click on the Forms > Entries tab.

1. Click on the form title at the top of the screen to select which form you want to view entries for. Once you click the form title, a list of all entries will appear.
2. Click on ‘View’ underneath an individual entry to see the full information.

To export form entries for use outside of the website, navigate to the Forms > Import/Export tab.

1. Choose the Export Entries option. Select the form that you would like to export entries for.
2. Click the checkbox next to each field that you would like to export.
3. Click the Download Export File button to save a .CSV of all form entries to your computer.

The projects showcase section of the site is connected to the ‘Portfolio’ section of the website admin.

1. For best results, it’s recommended to duplicate an existing portfolio post and change the content, gallery, and images, with the new information.
2. Hover over an existing gallery item, and click the ‘Duplicate This’ option. In the new version that appears, set the title, content, and category for the post. Within the page content, click the pencil icon for the existing gallery to delete the old images and upload new ones. Set the new ‘Featured Image’ in the right sidebar.
   1. Recommended general dimensions for projects photos: 1920px wide by 1280px tall.
3. While editing, you can preview your post at any time by clicking the ‘Preview’ button at the top left of the screen. This allows you to view the post as your readers will see it when it goes live, and is published.
4. To make your post live, click on the ‘Publish’ button and your post will be visible to anyone visiting your website. After hitting the publish button, you can view the post by clicking on the View Post button, which is located below the post title area. The post can still be edited and updated after it’s been published. Any changes that you make will go live as soon as you hit the Update button on the post editor screen.

You can add different link types into your menu, these are split between panes left of the menu you’re currently editing.

1. Navigate to the Appearance section of the website admin, then click on Menus.
2. Locate the desired page or item on the left side, click the checkbox next to it.
3. Click the Add to Menu button located at the bottom of this pane to add your selection(s) to the menu that you created in the previous step.
4. The page will appear in the bottom of the list, and you can drag-and-drop to place it into the desired location within the menu.

Click the Save Menu button once you’ve added all the menu items you want.

Locate the menu item that you want to remove in the menu editor window.

1. Click on the arrow icon in the top right-hand corner of the menu item/box to expand it.
2. Click on the Remove link. The menu item/box will be immediately removed.

Click the Save Menu button to save your changes.

The WordPress menu editor allows you to create multi-level menus using a simple ‘drag and drop’ interface. Drag menu items up or down to change their order of appearance in the menu. Drag menu items left or right in order to create sub-levels within your menu.

To make one menu item a dropdown of another, you need to position the ‘child’ underneath its ‘parent’ and then drag it slightly to the right.

1. Position the mouse over the ‘child’ menu item.
2. Whilst holding the left mouse button, drag it to the right.
3. Release the mouse button to place the menu item as a subpage.

Click the Save Menu button in the Menu Editor to save your changes.

These steps will assist you in setting up your iPhone with your Hosted Email mailbox.

1. On the home screen, tap the Settings icon.
2. Within Settings, scroll down and tap Passwords and Accounts.
3. Tap Add Account.
4. Tap Other, at the bottom.
5. Tap Add Mail Account.
6. The next screen will ask for basic account information:
   Name: Your first and last name
   Email: Your full email address
   Password: Your mailbox password
   Description: Anything you’d like!
7. Tap Next
8. Make sure IMAP is selected
   Enter the following server details:
   Name: Your first and last name
   Email: Your full email address
   Description: Should already be prefilled from last section
   Password: Your mailbox password
   Incoming Server Settings
   Host Name: secure.emailsrvr.com
   User Name: Your full email address
   Password: Your mailbox password
   Outgoing Server Settings
   Host Name: secure.emailsrvr.com
   User Name: Your full email address
   Password: Your mailbox password
9. Note: Even though it says optional, they are NOT optional. If you skip these fields, you will NOT be able to send out email.
10. Tap Next.
11. Select the desired settings and tap Save.
12. Next, we are configuring your iPhone to sync your various IMAP folders and prevent duplicate folders from showing up. We call this Folder Mapping; below are the steps to do so.
13. Within the Mail settings window, select the account that you just added.
14. Under IMAP, tap Account.
15. Within the account settings, select Advanced at the bottom.
16. Under MAILBOX BEHAVIORS, select Sent Mailbox.
17. Select the appropriate folder under ON THE SERVER.
18. Now repeat the previous step for Deleted Mailbox.
    Ignore the Archive Mailbox, it won’t be used.
19. Last step! Make sure Deleted Mailbox is selected under MOVE DISCARDED MESSAGES INTO. This will ensure deleted messages go to the Deleted Mailbox folder.
20. Now you’re done! Go back to the home screen and launch the Mail app. Your email should appear within a few minutes, depending on the amount of items to sync.
    Note: If you have a large mailbox, it may take several minutes before email appears. Please wait at least 15 minutes before troubleshooting. Log into the help.emailsrvr.com portal and choose the “Fix Something” option if you need help troubleshooting or submit a support ticket request to have our team take a look.

*Any additional technical support will need to be submitted through our Client Technical Support link and may be billable. If you do not have email hosting with Fasturtle, please direct any further email questions to your email provider.

1. Launch the Settings app on your device.
2. Once it launches, tap on Accounts.
3. Tap on Add Account.
4. Select Email as the Account Type.
   Email address: Your full email address
   Password: Your mailbox password
5. Tap Sign In.
6. Tap IMAP account.
7. Enter the following server details:
   Email address: Your full email address
   Username: Your full email address
   Password: Your mailbox password
   IMAP Server: Secure.emailsrvr.com
   Security Type: SSL
   Port: 993
   SMTP Server: Secure.emailsrvr.com
   Security Type: SSL
   Port: 465
   Authentication required before sending emails: On
   Username: Your full email address
   Password: Your mailbox password
8. Tap Next.
9. Modify the settings as desired.
10. Tap Next.
11. Account Name: Used to distinguish the account in your device.
12. Your name: Enter the name you want shown on outgoing emails.
13. You are all set! Go back to the main menu, open the Email app and your messages should start syncing.
    Note: If you have a large mailbox, it may take several minutes before email appears. Please wait at least 15 minutes before troubleshooting. Log into the help.emailsrvr.com portal and choose the “Fix Something” option if you need help troubleshooting or submit a support ticket request to have our team take a look.

*Any additional technical support will need to be submitted through our Client Technical Support link and may be billable. If you do not have email hosting with Fasturtle, please direct any further email questions to your email provider.

This article will assist you with setting up Apple Mail, using IMAP, for your Hosted Mailbox.

1. Launch Mail.app.
2. Within Mail, click Mail on the top left. Then select Add Account
3. In the pop-up window, select Other Mail Account
4. In the next screen, enter the following information:
   Name: Enter your first and last name
   Email Address: Your full email address
   Password: Enter your mailbox password
5. Select Sign In.
6. You will see an alert which says Unable to verify account name or password. Along with this alert, you will see more fields that require additional info
   Fill in the following details:
   Email Address: Your full email address
   User Name: Your full email address (even though it says automatic, fill it in)
   Password: Your mailbox password
   Account Type: IMAP
   Incoming Mail Server: secure.emailsrvr.com
   Outgoing Mail Server: secure.emailsrvr.com
7. Important Note: Apple Mail will usually clear the User Name field after entering the Incoming and Outgoing Mail Server fields. Ensure your User Name is filled in with your email address after entering the server information and before clicking Sign in
8. Click Sign In.
9. Select the desired syncing options. You can leave the defaults on.
10. Click Done.

Next, we will configure your Mac to sync your various IMAP folders and prevent duplicate folders from showing up. We call this Folder Mapping; below are the steps to do so:

1. Within Mail, click Mail on the top left. Then select Preferences.
2. Select the Accounts tab at the top of the window, then select your IMAP email account from the left pane.
3. Select the Mailbox Behaviors tab.
4. Click the Sent Mailbox dropdown and select the folder Sent that’s listed under your email address (not the folder listed under “On My Mac“).
5. Click the Junk Mailbox dropdown and select the folder spam that’s listed under your email address (not the folder listed under On My Mac).
6. Click the Trash Mailbox dropdown and select the folder Trash that’s listed under your email address (not the folder listed under On My Mac).

Lastly, we will make sure our SMTP server settings are correct, as Apple Mail tends to change them automatically during setup:

1. While still on the Accounts screen, click on the Server Settings tab, next to Mailbox Behaviors.
2. Under Outgoing Mail Server SMTP, Uncheck the automatically manage connection settings. (Make sure you do it under SMTP, and not IMAP, as they have the same checkbox) This will unlock a new area below.
3. Go ahead and change the Port Number to 465.
4. Click the Save button on the bottom right.
5. Close the Accounts window.
6. Finally, go back to the Mail app. Your email should begin downloading shortly, if it hasn’t already. Note: If you have a large mailbox, it may take several minutes before email appears. Please wait at least 15 minutes before troubleshooting. Log into the help.emailsrvr.com portal and choose the “Fix Something” option if you need help troubleshooting or submit a support ticket request to have our team take a look.

*Any additional technical support will need to be submitted through our Client Technical Support link and may be billable. If you do not have email hosting with Fasturtle, please direct any further email questions to your email provider.

These steps will assist you with setting up Outlook with your Hosted Mailbox.

1. Click on the Start Menu (or press the Windows key) and then search for Control Panel
2. After opening the Control Panel, in the upper right-hand corner change View by: to Small Icons.
3. Click on Mail.
4. When the Mail Control Panel opens, select Show Profiles.
5. Select Add to add a new profile. Enter any name you wish and select OK.
6. Select Manual setup or additional server types. Click Next.
7. Select POP or IMAP and click Next.
8. In the Add New Account window, input the following information:
   Your Name: Your Name
   Email Address: Your full email address
   Account Type: IMAP
   Incoming Mail Server: secure.emailsrvr.com
   Outgoing Mail Server: secure.emailsrvr.com
   User Name: Your full email address
   Password: Your mailbox password
9. Click on More Settings then click the Outgoing Server Tab.
10. Check the box for My outgoing server (SMTP) requires authentication.
11. Check the button for Use same settings as my incoming mail server.
12. FIRST change Use the following type of encrypted connection to SSL for both the Incoming and Outgoing servers.
13. Next, change the port numbers to match the image below.
    
    Click OK.
14. Click Next. Outlook will now attempt to send a test message using the settings we have just put in. If everything was entered correctly, the message will send out successfully.
15. Congratulations! You have now set up Outlook to work with your Mailbox. Please wait 15 minutes before troubleshooting to allow for mail to download. Note: If you have a large mailbox, it may take several minutes before email appears. Please wait at least 15 minutes before troubleshooting. Log into the help.emailsrvr.com portal and choose the “Fix Something” option if you need help troubleshooting or submit a support ticket request to have our team take a look.

*Any additional technical support will need to be submitted through our Client Technical Support link and may be billable. If you do not have email hosting with Fasturtle, please direct any further email questions to your email provider.

For other devices not shown here, you can use our handy help portal to find the steps for your specific device. Log into the portal at help.emailsrvr.com using your account email and password, then click on “Set Up Email.” Choose your device and follow the steps!

*Any additional technical support will need to be submitted through our Client Technical Support link and may be billable. If you do not have email hosting with Fasturtle, please direct any further email questions to your email provider.

Use these settings in your mail app to connect your account:

Inbound (Secure IMAP): secure.emailsrvr.com (Port 993)

Outbound (Secure SMTP): secure.emailsrvr.com (Ports 465 or 587)

*Any additional technical support will need to be submitted through our Client Technical Support link and may be billable. If you do not have email hosting with Fasturtle, please direct any further email questions to your email provider.

Our help portal also has step-by-step troubleshooting! Log into the help portal at help.emailsrvr.com using your email account username and password, then click on “Fix Something.” Choose your device and follow the prompts for a step-by-step of how to troubleshoot your device and connection settings.

If you don’t remember your password and need our team to reset it, use the Support Ticket link here to submit a request and a member of our team will reach out to assist!

*Any additional technical support will need to be submitted through our Client Technical Support link and may be billable. If you do not have email hosting with Fasturtle, please direct any further email questions to your email provider.