Fasturtle Client Support

New Support Request

  • Need help? Please fill out our support form on this page in order for us to assist you in the quickest possible timeframe.

  • Please include as many details as possible, as it will help us better serve you.

  • Contact Information

  • Technical Details

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    • Type of Request

    • Standard requests are billed at $125/hour. Expedited requests are billed at $200/hour.

      Standard requests may take up to 3-4 business days to be acknowledged, excluding weekends and holidays. Expedited requests may take up to 1-2 business days to be acknowledged, excluding weekends and holidays. Fully addressing and resolving support requests may take longer.

      All support charges are billed at a minimum one (1) hour fee. If you have a current Monthly Maintenance Agreement, charges will only be accrued once they exceed that period’s allotment.

      By submitting this request, you will be billed for a maximum of 2 hours of work. Should Fasturtle determine your request will require more than 2 hours of work, Fasturtle will not commence any work or billing until you provide approval for said work.

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