Submit a Support Request2018-06-11T12:30:01+00:00

Fasturtle Client Support Request Form

To submit a support request, please fill out the form on this page in order for us to assist you in the quickest timeframe. Please include as many details as possible, as it will help us better serve you.

  • Contact Information

  • Technical Details

  • If you have any screenshots, images, or files, please upload them here:

  • Drop files here or
    Accepted file types: pdf, doc, docx, txt, jpg, gif, png, jpeg, ai, eps, psd, svg, svgz, csv, xlsx, pptx.
    • Type of Request

    • Standard requests are billed at $125/hour. Expedited requests are billed at $200/hour.

      Standard requests may take up to 3-4 business days to be acknowledged, excluding weekends and holidays. Expedited requests may take up to 1-2 business days to be acknowledged, excluding weekends and holidays. Fully addressing and resolving support requests may take longer.

      All support charges are billed at a minimum one (1) hour fee. If you have a current Monthly Maintenance Agreement, charges will only be accrued once they exceed that period’s allotment.

      By submitting this request, you will be billed for a maximum of 2 hours of work. Should Fasturtle determine your request will require more than 2 hours of work, Fasturtle will not commence any work or billing until you provide approval for said work.

    • This field is for validation purposes and should be left unchanged.