Fasturtle Client Support Request Form

To submit a support request, please fill out the form on this page in order for us to assist you in the quickest timeframe. Please include as many details as possible, as it will help us better serve you.

Contact Information
Name*
Organization*
Email*
Phone*
Technical Details
What can we help with?
Please add any additional details that we should be aware of:
Website URL
If you have any screenshots, images, or files, please upload them here:
Attach File(s)
Drop files here or
Accepted file types: pdf, doc, docx, txt, jpg, gif, png, jpeg, ai, eps, psd, svg, svgz, csv, xlsx, pptx.
Type of Request
Support Type:*
- Standard
- Expedited
Support Fees*
Standard requests are billed at $125/hour. Expedited requests are billed at $200/hour.

Standard requests may take up to 3-4 business days to be acknowledged, excluding weekends and holidays. Expedited requests may take up to 1-2 business days to be acknowledged, excluding weekends and holidays. Fully addressing and resolving support requests may take longer.

All support charges are billed at a minimum one (1) hour fee. If you have a current Monthly Maintenance Agreement, charges will only be accrued once they exceed that period’s allotment.

By submitting this request, you will be billed for a maximum of 2 hours of work. Should Fasturtle determine your request will require more than 2 hours of work, Fasturtle will not commence any work or billing until you provide approval for said work.
- I acknowledge applicable fees outside my current agreement may apply. *
*
- I agree to the Terms and Conditions. *
*
- I agree to providing my information and the Privacy Policy.
Checkbox is required.
Ticket ID
Name
This field is for validation purposes and should be left unchanged.

Fasturtle Client Support Request Form

Contact Information

Technical Details

If you have any screenshots, images, or files, please upload them here:

Type of Request