Careers2019-10-08T13:00:22+00:00

Local Businesses Often Feel Invisible on the Web.

You Can Help Make Them Shine through Careers at Fasturtle

Current Openings

Are you looking for an opportunity to start a career in technology where you can help small businesses? Do you want to be a hero to SMB’s everywhere creating solutions that help build their business? As a Customer Service Representative with Fasturtle you will work in an environment with the feel of a startup, but the stability of a 19-year organization. We work hard, play hard and hold each other accountable for the success of Fasturtle and our customers.

What you’ll do:

  • You will be the first point of contact for our clients’ needs and questions relative to their web and marketing services!
  • We take time to understand our customer’s goals and challenges, consult on options and make recommendations to enhance their marketing strategy.
  • You will create a positive customer experience by responding to billing inquiries, troubleshoot and resolve technical issues and respond to questions on products and services.
  • Your success within the role, not only allows you to help small businesses achieve their goals but you also contribute to making Fasturtle one of the continued leaders within the digital marketing industry.

Who you are:

  • You have 1-2 years of customer service experience, required with a National company like GoDaddy, Endurance, Revana, etc.
  • Knowledge in internet, social media and/or small business, preferred
  • You have a strong desire to learn the internet and web-based technologies
  • You enjoy interacting with diverse groups of people, both internal/external customers
  • You like to use critical thinking skills to diagnose and solve problems
  • The ability to speak to with customers in an easy, polite, and helpful manner.
  • Comfortable using various communication methods including phone, email, social media and various forms of chat.
  • Strong communication skills, both verbal and written.

Why you’ll love us:

  • Headquarters are at Galvanize one of the countries coolest tech co-working facilities. Our offices are next to Google, Zillow, WebPT, Coplex and many other startups and mature tech companies.
  • Lots of fun. Team lunches, Sports outings, onsite lunch and learns, happy hours at The Larry onsite.
  • Local pride. We love all things PHX. Sports. Culture. Community.
  • Open office concept with garage doors open during those beautiful fall, winter, spring days.
  • We’ve got you covered. From 401k, generous PTO, casual dress code and excellent medical, dental, and vision – we’re here for you. Plus, offices are closed between Dec. 25th to Jan. 2nd so you can spend time with family.

Job Type: Full-time

Salary: $32,000/year

Experience:

  • Relevant: 1 year (Preferred)
  • Call Center: 1 year (Preferred)
  • Customer Service: 1 year (Required)

Education:

  • Associate (Preferred)

Additional Compensation:

  • Other forms

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule

Communication method(s) used:

  • Email
  • Phone
  • Chat

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

Job Tasks:

  • Answering customer questions
  • Troubleshooting and solving problems
  • Scheduling appointments
  • Preparing reports

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Team-oriented — cooperative and collaborative
  • People-oriented — supportive and fairness-focused

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Schedule:

  • Monday to Friday
  • No weekends
  • 8 hour shift

We are in search for a Part Time Sales Digital Marketing Associate.

The primary duties will include;

  • Industry research and analysis utilizing online software, LinkedIn and Google tools.
  • Marketing sales and lead generation reporting
  • Schedule and maintain relationships for seminars with BBB and marketing related associations.
  • Support sales staff with order completion.
  • Work with digital marketing staff; SEO, email, web design, PPC and sales on special projects.

Who We Are? We are the fun team known as Fasturtle, a Digital Marketing Firm that has been in business since 2000 located in Downtown Phoenix. Our commitments to client success and employee satisfaction are two of the primary pillars we deliver in an ongoing basis. We have received various digital awards from the Spectrum Award to Ranking Arizona’s Top Business all while maintaining an A+ rating with the BBB in the 15 years we have been in business. Our employees enjoy full medical benefits, PTO, fun team events and recognition for their hard work & achieving business and personal goals. At Fasturtle we are looking for individuals who have an entrepreneur spirit, are looking for a long-term career and possess the ability to engage our clients in a professional and personable manner.

Desired Skills and Education:

  • Desire to work in a marketing firm
  • Passion for internet marketing
  • Currently enrolled in a University or College studying marketing or business.
  • 1-3 years of work experience.
  • Excellent verbal and written communication skills
  • Excellent listening and presentation skills
  • Reliable, punctual, customer facing and knowledge of digital marketing required
  • Experience with MS Office (MANDATORY), CRM knowledge preferred but NOT mandatory, Internet research is a must
  • Ability to manage multiple projects and close attention to detail a must
  • Ability to work with the agency team
  • Good understanding of digital products (Organic SEO, PPC, Social Media Management)

Helping a website get seen involves a lot of hands.

About the Team

From artists to number-crunchers, our team operates together like clockwork. We diligently work to master our skills and bring the pieces together for the benefit of our clients. When you join Fasturtle, you become part of someone’s business story (a good part). From big names to local mom n’ pop shops, we make positive impacts that last a lifetime in the digital world.

Our Values

We operate with transparency so our team’s always in the loop.

We believe glass ceilings are meant to be broken.

We encourage thinking outside the cubicle.

We owe it to our clients to be responsible.

We play off each other’s strengths to deliver the best services.

We stay in constant communication so we’re on the same page.

We believe micromanaging means we hired the wrong person.

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