Are Your Customers Still On Hold?

60% of customers believe being on hold for one minute is too long. That’s why having automated chat on your website is more important than ever.

Customizable Responses

Most companies love the response template we’ve crafted and find that it converts the best, and we’ll customize chats for companies’ specific branding and language.

Online Tracking

Our clients are able to track their chat’s back-end and clearly see generated results.

Proven Results

Fasturtle sees thousands of chats go through every month, making significant and positive impacts on local companies.

Fasturtle Chat

On average, a customer will hang up after being put on hold for 13 minutes. The solution to long wait times seems to be live chat, but waiting more than 15 minutes to respond on chat means losing almost all of your potential leads.

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Why Fasturtle’s Chat is Superior

Why is the average chat completion rate so low? Live chats tend to have long wait lines, human error, and a customer service representative who doesn’t actually work in the industry.

Our automated chat analyzes the customer’s query and responds within 3 seconds. Through machine learning and conversation analytics, we’re constantly building new variables and responses so our chat gets smarter. Customers are fully engaged and the entire chat process is completed in less than one minute.

Fasturtle’s chat provides instant solutions in a world where customers expect it.

80-85% Completion Rate

Fasturtle’s Chat

30-40% Completion Rate

Regular Live Chat

How quickly do you respond to customers’ needs?