Why is the average chat completion rate so low? Live chats tend to have long wait lines, human error, and a customer service representative who doesn’t actually work in the industry.
Our automated chat analyzes the customer’s query and responds within 3 seconds. Through machine learning and conversation analytics, we’re constantly building new variables and responses so our chat gets smarter. Customers are fully engaged and the entire chat process is completed in less than one minute.
Fasturtle’s chat provides instant solutions in a world where customers expect it.